Q. When will my home be cleaned?
A. Our working week is Monday – Friday, 9.00 a.m. – 5.00 p.m. We will schedule a regular slot for you and keep to it.
Q. How regularly should I have my home cleaned?
A. The frequency of cleans is for you to decide, but our representative will discuss all the options with you to help you decide what frequency suits your particular circumstances. Because of our very thorough systematic cleaning system, most customers find that a fortnightly clean is perfect for them, but the choice is yours.
Q. Do I have to sign a contract?
A. Definitely not! Here at Pristine, our philosophy is simple. Use us for as long as we do a great job for you. We have no binding contracts.
Q. What happens if I go on holiday?
A. Simply call us with as much notice as possible. If you don’t require your home to be cleaned whilst you are away, then we simply cancel that week’s clean and you pay nothing.
Q. What happens if my clean falls on a Bank Holiday?
A. We simply schedule that week’s clean for another day immediately before or after your normal day.
Q. How can I be sure that my home will be secure?
A. At Pristine, we take the security of our customers’ homes very seriously. Keys are attached to a fob bearing an unique 4-digit security number – no address. Keys are held under strict security, as are all security alarm codes, security gate codes, etc. All our staff are police checked, and arrive uniformed and wearing photographic identity badges. We are fully insured with public and employer liability and fidelity bonding in place.
Q. Do I have to provide you with keys?
A. No. Most of our customers do, because it is more convenient for them not to have to be there when our staff are due but, if you would prefer to be at home when our staff call, then no problem.
Q. What if something is not cleaned properly?
A. Call backs are extremely rare due to our exhaustive cleaning checking procedures, but customers have the peace of mind of knowing that we will get it right or fix it free. If anything should ever go wrong, no matter how slight, however, then simply call us, and we will rectify it quickly and without fuss. We guarantee to be back within three working days, although we have never been later than the very next working day.
Q. Do you charge by the hour?
A. No. When we provide you with our free, no obligation, quotation, we explain the standard of service that you can expect, and we will stick to that price if you decide to become a regular customer. All quotations include VAT. That way, you know precisely how much you pay for each clean, and staff do not leave your home until they have completed the work according to that specification.
Q. Do I have to provide my own cleaning materials?
A. No. Our team of highly-trained cleaning professionals arrive with all the materials, equipment and solutions required to effect the clean of your home. If you prefer us to use your own materials for whatever reason, however, then that is of course fine. All our cleaning solutions are designed specifically for the domestic market, however. We use nothing that might be harmful to your home or to the environment.
Q. What about my personal documents? Should I tidy these away before the staff arrive?
A. There is no need to do this. We pride ourselves on our absolute discretion, and guarantee that our staff will never read your personal correspondence, etc. They will, with your prior permission, tidy papers, etc. into piles, but will never throw away anything that is not already in a waste bin.
Q. When and how do I pay?
A. You pay after each clean. Payment can be made by credit/debit card or cash – whichever is most convenient for you. Most of our customers prefer to pay by card, because they find that it is the most convenient.
Q. Can I meet the staff?
A. Yes. In fact, we prefer you to. Despite the fact that all our staff have been police checked, and despite the fact that we are fully insured and fidelity bonded, we believe that it is important, wherever it is convenient to you, for our customers to meet our staff so that you feel comfortable about who is coming into your home.
Q. How flexible is the service?
A. Very. In addition to our standard cleans, we provide a range of additional services to cover situations such as when visitors come to stay, after parties, oven and window cleaning, the list is endless.
Q. How can I arrange to have a free, no obligation quotation and when will this be carried out?
A. Simply call us or complete the online form. We will then arrange to call on a date and at a time that is most convenient to you. We can do this during the day or in the evening, or even at weekends if that is the only time you can spare.
Q. What is the number to call?
A. 0141 641 1490